In preparation for the breaking down of my computer, I took the time to dig through mountains of receipts and invoices to find my extended warranty service contract. It is much like then normal warranty, just that it is no longer with the producer of my computer, but rather the distributer. Having spent all of 10 minutes finding it, it only made sense that I read it before I dumped it into the pile of mess on my desktop. I then realized that they sound like they are really unwilling to help anyone fix their computer. Brilliant. Of course it is really hard to read the whole contract properly, as it is written so carefully to prevent misinterpretation that every sentence looks constipated. So here is a simplified version of the contract.
Coverage
This part of the contract states how long the contract lasts. Fair enough. The last line has a really complicated sentence structure, but I broke it down slowly and figured it meant, "Sometimes, the customer has to pay more." Right...
Product Eligibility
It basically states that I have to be in Singapore. Looks like they are not too willing to fly down to anywhere in the world to help you fix your computer. It also states that they are only going to fix your computer if it is meant for personal use only, so no commercial computers. I cannot really figure out the logic of that part though.
Exclusions
This is the longest part of the contract. Seriously, it seems to go on forever. They will not fix anything that the manufacturer will fix for free. They will not fix your CPU to make it look less ugly. Oh dear, it appears that they will not free your computer from viruses and bugs either. Not like that is very hard to do, those lazy workers. The list goes on and on and on. It touches a little on theft, burglar, accidental or intentional damage (Which means they are not going to fix any damage), neglect and misuse and abuse (Thumbs up), animal or insect infestation, and finally, natural disasters. But I do believe that you have better things to worry about if your computer gets destroyed in an earthquake, like you house. Of course that is just in my opinion.
Limitation of Liability
The opportunity cost of you not having your computer while they fix it will not be compensated.
Termination
If you lose your contract, they terminate the contract. If you lose your CPU, they terminate the contract too.
Entire Agreement
Oh this part is interesting. After they fix your computer, it might not be as good as it once was. Also, if they are unable to fix it, they might decide to replace your computer with "one of a like kind and quality." I hope this does not mean I will get one which blue screens me every other day.
xw 7:30 PM
